The Front of House Manager position involves building the ticket product, managing ticket sales, providing estimated attendance reports prior to and during the ticketed event. After the event providing an accurate event reconciliation and financial report. Additionally, working with Events, to provide accurate contracted ticket requirements of the client. Customer service involves upholding Panida policies and procedures, with renters, presenters and attendees. Front of House Manager during events is responsible for the House Manager, Concessions, Bar, working with the Volunteer Coordinator and implementation of the Emergency and Evacuation Plan.   

Key Responsibilities Customer Service: Interact with customers in person, over the phone, or electronically to assist with ticket purchases, answer inquiries, and resolve issues.  Ticket Sales Management: Using the current ticketing platform (Etix), have good competency in operating the platform. Monitor the selling of tickets for events, manage reservations, and maintain accurate records of transactions.  Financial Transactions: Process payments,  and handle cash management, ensuring accuracy in all financial dealings.  Event Coordination: Provide information to the volunteers about upcoming events, including showtimes, seating arrangements, and pricing.  Manager on Duty: Shall be the Manager on Duty responsible for the Concessions, Bar, Volunteers and the Lobby in general during performances or events. Volunteer Scheduling: Working with our Volunteer Coordinator, make sure that proper volunteer staffing and scheduling is available. Concessions and Bar inventory ordering: Is responsible for maintaining proper inventory and ordering for Concessions and Bars in consultation with the Executive Director. Administrative Duties:  Assist with contract preparation with the Events Coordinator and Tech Team to provide a seamless customer experience for the user and customer. Perform  tasks such as maintaining sales records, processing refunds or exchanges, and assisting with marketing efforts for events.

Other Position Responsibilities:  The Front of House Manager will report directly to the Executive Director. The House Manager shall report to the Front of House Manager and supervise the House Manager duties, especially in regards to the Emergency and Evacuation Plan.  Other tasks as assigned by the Executive Director.

Required Skills and Qualifications: Strong Communication Skills: Ability to effectively engage with clients and customers and provide clear information.  Customer Service Orientation: A friendly and professional demeanor to ensure a positive experience for patrons.  Attention to Detail: Accuracy in handling cash and managing ticket preparation and sales is crucial. 

Technical Proficiency: Familiarity with ticketing and concessions software and computer systems for processing sales and managing reservations. 

Work Environment: Front of House Manager involves working in an indoor setting that may require sitting or standing at the Panida venues or offices. Evening and weekend shifts typically are required due to event schedules.  This is a midlevel management position needing judgement and response to the situation as needed. Immediate supervision is required of the House Manager, Concessions, Bar and Volunteer Coordinator/Volunteers.

Compensation: The Panida Theatre offers a competitive hourly salary commensurate with experience and qualifications. This is a part time 24 - 30 hours per week position. To apply: Submit your resume detailing your relevant experience to [email protected]  

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